The Canberra Theatre Centre in conjunction with sponsors IRT
offer a number of access and special assistance services, which
include the following:
AUDIO DESCRIBED PERFORMANCES
Audio description is an innovation for sight-impaired patrons.
Audio Describers provide live description of essential visual
information for people who are blind or visually impaired. Select
performances will be described by trained volunteers from Vision
Australia, this service is complimentary. Discreet receivers are
available for collection prior to the performance and our staff
will happily show you how to adjust them for your use.
To access this service check to see if the show advertises Audio
Described Performance dates or visit the access diary.
Alternatively you can contact the Box Office or complete the online special seating request form to
make a booking.
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TACTILE TOURS
A guided tour of the set for blind and vision impaired patrons.
This service is available to select shows and is provided by the
assistance of our sponsors at IRT. Please check to see if the
show advertises Tactile Tour dates or visit the access
diary. Alternatively you can contact Canberra Ticketing if you would like
to utilise this service.
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LIVE CAPTIONING
Select performances at The Canberra Theatre Centre are live
captioned by The Captioning Studio for patrons who are deaf or
hearing impaired. The on-stage dialogue is displayed in real-time
on screens in the auditorium or if preferred, a more discreet
handheld device is also available. Seat selection for live
captioning is recommended towards the front of the stage and our
Box Office staff will be able to assist you with choosing a seat
which ensures good viewing.
To access this service check to see if this show advertises Live
Captioning and contact Canberra Ticketing or complete the
online special seating request form to
make a booking.
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FM RADIO ASSISTED HEARING LOOP
Canberra Theatre Centre provides an FM Radio Assisted Hearing
Loop for patrons who require hearing assistance. The FM system
amplifies and improves the quality of the sound through a headset
or hearing aid. Discreet receivers are available for collection
prior to the performance from the front of house staff. The FM
Hearing Loop is available for all performances and to access this
service you do not need to request in advance, however, you should
allow additional time prior to the start of the performance for the
collection of the receiver.
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* The below access servise are available for all
performances.
MOBILITY ASSISTANCE
If you require mobility assistance please contact our Canberra Ticketing so that we can
accommodate your needs. Please let us know if you need to access
seating at the end of a row or if you need to avoid stairs by
completing the special seating request form or by contacting Canberra Ticketing by phone or in
person. Unfortunately we are unable to provide special assistance
when you book tickets online because the system automatically
allocates the best available seats without taking your access needs
into account.
There is lift access to the first balcony in The Playhouse, but no lift access to the
second balcony.
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COMPANION CARD
Canberra Theatre Centre subscribes to the ACT Government's Companion Card scheme for people who
require a companion. This means anyone issued with an official Companion Card is able to purchase a
ticket to attend the theatre with their companion also attending
for free - essentially two tickets for the price of one. You must
mention that you are purchasing under this scheme when booking. Companion Card bookings can only be made
in person at the Canberra Ticketing or via phone. This service is
not available over the internet.
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SPECIAL SEATING
REQUESTS
Please let us know if you need special assistance with your
seating including audio description, mobility or hearing
assistance. Unfortunately we are unable to provide special
assistance at present when you book tickets online because the
system automatically allocates the best available seats without
taking your access needs into account. Please complete the special
seating request form online so that we can get in touch with you,
or contact Canberra Ticketing by phone or in
person.
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ACCESSING THIS
WEBSITE
For visually impaired patrons the type on this website can be
enlarged for easier viewing. This can be easily achieved by using
the enlarge text function at the top right hand corner of the
webpage.
This site has been built to be compatible for all screen readers
for accessibility.
All Access services are delivered with the assistance of IRT,
Better Hearing Australia, The ACT Deafness Resource Centre and The
Captioning Studio.
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